Bit1 Privacy Policy

Welcome to the bit1 platform. This Privacy Policy ("Policy") explains how bit1 ("we", "us") collects, uses, stores, and protects your personal information. By using our website or mobile app, you agree to this Privacy Policy.

Bit1 believes your personal data belongs to you. We use it solely to provide our services — never for any other purpose without your consent. Our privacy policy is built to meet international standards, including GDPR.

Bit1 may collect the following types of information from you:

Bit1 collects your information through several methods. There are three main ways we receive your data:

• Directly from you: Information you provide when registering, completing verification, making a deposit, or contacting customer support.
• Automatically: When you use the platform, device and usage data is collected through cookies, log files, and tracking technologies.
• From third parties: Information may be obtained when necessary from payment providers, identity verification agencies, or law enforcement bodies.

Bit1 uses your information for specific, legitimate purposes. Under our privacy policy, we collect and use your data for the following reasons:

• To create and manage your account and ensure its security.
• To verify identity and age, and to prevent underage gaming.
• To process deposits, withdrawals, and transactions.
• To provide customer support and resolve your queries.
• To prevent fraud, money laundering, and platform abuse.
• To comply with legal obligations and regulatory requirements.
• To keep you informed about promotional offers and bonuses, with your consent.
• To improve platform services and analyze the user experience.

We never sell or rent your information to advertising third parties.

In certain circumstances, bit1 may share your information with selected third parties — always under strict data protection agreements:

• Payment Providers: Providers such as Mobile Pay, Nagad, and Rocket receive limited information solely to process transactions.
• Identity Verification Agencies: During the KYC process, information may be shared with trusted verification partners.
• Law Enforcement: Information may be disclosed when required by a court order or valid legal process.
• Licensing Authority: Required information is shared to comply with regulatory authority directives.

Bit1 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions, security, and core platform functionality.
• Performance Cookies: Used to analyze how the platform is being used and improve our services.
• Preference cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Collects anonymous statistics to understand user behavior.

You can disable cookies through your browser settings, though some platform features may no longer work as a result.

Bit1 does not retain your data longer than necessary. Retention periods for different types of information are outlined below:

• Account data: retained while the account is active and for up to 5 years after closure.
• Transaction records: Retained for a minimum of 7 years as required by law.
• Customer support communications: 3 years after resolution.
• Cookies: session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Verification documents: 5–7 years, as required by law.

As a bit1 member, you have the following rights. To exercise any of them, contact us at [email protected]:

Bit1 uses industry-leading security measures to protect your data. Our security framework is outlined below:

• Transmission Encryption: All data transmissions are encrypted using TLS 1.3 protocol.
• Storage Encryption: All data stored on our servers is encrypted using AES-256.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Access Controls: Only authorized personnel can access the minimum data necessary for their role.
• Firewall & DDoS Protection: Advanced technology is used to protect our servers against attacks.

Please note that 100% security on the internet cannot be guaranteed. Keep your password strong and never share it with anyone.

Bit1 strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

• Age is verified at the time of registration.
• If we become aware that a minor has registered, the account will be closed immediately.
• Any data collected from a minor will be deleted immediately.
• Parents or guardians who wish to have their child's data removed can contact us at [email protected].

To learn more about responsible gaming, visit our Responsible Gaming View page.

Bit1 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• For significant changes, advance notice will be sent to your registered email.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

For any questions, concerns, or requests regarding this privacy policy or your personal data, please get in touch with us:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24–48 hours

To request data deletion, correction, or to exercise any other privacy right, send us an email with the subject line "Privacy Request". We will process your request within 30 days.